High Performance Businesss
Stuff Happens!
Even in the best run High Performance Businesses (HPB) occasionally mistakes occur. The product was not shipped on time, the deliverable was not complete, the deadline for completion was missed. What do you do? The first thing to do is… [Link]
Business Environment
Your market place and your competitors are not the only elements that change and define the business environment for your High Performance Business (HPB). You need to examine other forces that impact your business environment. Technology, suppliers, the economy, and… [Link]
Develop Clarity Of Purpose
High Performance Business (HPB) owners invest the necessary time to develop absolute clarity about what they want to accomplish with their business. Unfortunately many business owners just allow themselves to drift though life with no clear purpose or ultimate objective…. [Link]
Removing Barriers
Before you can move you company forward into the realm of a High Performance Business (HPB) you have to remove the barriers to growth. To remove the barriers you have to first identify them! Talk to your customers first. They… [Link]
Follow-up
What do you do after you have made the sale? A customer has purchased your product or service. The check has cleared and you have money in the bank. After congratulating your team and feeling great about moving forward in… [Link]
You Need Feedback
As a CEO of a High Performance Business (HPB) you can’t fix what you don’t know is broken! You need feedback. Feedback is information, welcome it and use it. There are two kinds of feedback, negative and positive Clearly we… [Link]
Execution
Historically “management” was defined as control. Managers told the employees what to do and established precise measures that made certain that people did what they were supposed to do. It was a workable approach to operating a business, but it… [Link]
Customer Service
It never ceases to amaze me that so many businesses are clueless regarding customer service. Many pay lip service to the concept but fail miserably when it comes to providing superior service. Companies spend literally thousand and in some cases… [Link]
Plan Your Day
“Action without planning is the cause of every failure” Alex MacKenzie As the CEO of a High Performance Business (HPB) your ability to establish goals, plan and take action determines the ultimate success of your business. The process of analytical… [Link]
Back-Up Your Data
We have all been told a thousand time to back up our computer data. And for the most part it is ignored! In the pressing needs of day to day business, data back-up is not always high on the priority… [Link]